Shipping policy

Shipping Policy

Thank you for shopping with Dealr. We work to process and ship every order as quickly as possible while providing accurate delivery expectations.

Order Processing

Orders are typically processed within 3–5 business days.

During periods of high order volume, product restocks, holidays, or other operational delays, processing may take slightly longer.

Business days are Monday through Friday, excluding major U.S. holidays.

Shipping Time

Once your order has been processed and shipped, estimated transit time is generally:

  • United States: 3–7 business days
  • Canada: 7–15 business days
  • United Kingdom: 7–15 business days
  • Australia & New Zealand: 7–18 business days
  • Other international destinations may vary depending on location and carrier.

Please note that processing time and shipping/transit time are separate.

For example, an order may require 3–5 business days for processing before it is handed over to the carrier.

Tracking Information

Once your order ships, tracking information will be provided by email when available.

Please allow up to 48 hours for tracking information to begin showing movement after the shipping confirmation is sent.

Delays

Delivery estimates are not guaranteed. Delays may occur due to:

  • Carrier disruptions
  • Weather conditions
  • Customs processing
  • Holidays
  • High order volume
  • Incorrect or incomplete shipping information

If an order experiences a significant delay, our team will work with the customer to provide updated information whenever available.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country unless otherwise stated at checkout.

Customs processing may also affect delivery times.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment.

Lost or Missing Packages

If tracking shows your order as delivered but you cannot locate it, please check with household members, neighbors, your local carrier, and surrounding delivery areas first.

If you still cannot locate the package, contact our support team so we can assist with the next steps.

Questions

If you have questions regarding your order or shipping status, please contact our customer support team and include your order number.

Important for the Shopify review: if Dealr is currently taking longer than 3–5 business days to process, change that number before publishing. Shopify specifically wants the policy to reflect what is actually happening right now. Don’t put a faster timeframe just because it looks better.